Frequently Asked Questions

Here you will find the most frequently asked questions and details about orders, payments, costs, shipping and how to contact us.

Orders


Can I order a custom made accordion?

Answer: Yes, via our web shop or contact form.


What is the Return policy?

Answer: Please read our Terms & Conditions for more information


Can I change an order I’ve already placed?

Answer: Send us a message via the contact form and we will amend your order.


How can I track my order?

Answer: You will receive a Track & Trace code as soon as your order has been shipped.


Do you give out warranty?

Answer: All accordions comes with a one year workshop warranty.


Where can I find your Terms & Conditions?

Answer: Terms & Conditions is located in the upper left corner of each page.


Where can I find your Privacy Statement, Disclaimer & Cookies?

Answer: Privacy Statement, Disclaimer & Cookies are located in the upper left corner of each page.


Payments & Costs


What payment methods do you accept?

Answer: We accept bank transfer or cash.


What about bank fees?

Answer: Make sure to pay all of the fees and not share the costs with Accordion Doctor.


I chose ‘shared bank fee’ what now?

Answer: You need to make an additional payment before we ship your order.


How do I purchase a gift card?

Answer: You can order via our web shop or contact form.


How much does it cost to tune an accordion?

Answer: You can find price examples under Accordion Tuning.


Shipping & Contact


Do you ship internationally?

Answer: We ship world wide.


How much are the shipping costs?

Answer: You can find the shipping costs here or under menu ‘Shop’.


When will I receive my order?

Answer: Within Europe it usually takes a couple of days and outside Europe up to two weeks.


How can I contact Accordion Doctor?

Answer: You can use our contact form or send an email to: monika [ at ] accordion-doctor.com


Where are you located?

Answer: Bolkruidstraat 1, 1313KE Almere, The Netherlands.


Do you have a physical shop?

Answer: You are always welcome to our workshop in Almere, The Netherlands.


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