Here you will find the most frequently asked questions and details about orders, payments, costs, shipping and how to contact us.
Can I order a custom made accordion?
What is the Return policy?
Answer: Please read our Terms & Conditions for more information
Can I change an order I’ve already placed?
Answer: Send us a message via the contact form and we will amend your order.
How can I track my order?
Answer: You will receive a Track & Trace code as soon as your order has been shipped.
Do you give out warranty?
Answer: All accordions comes with a one year workshop warranty.
Where can I find your Terms & Conditions?
Answer: Terms & Conditions is located in the upper left corner of each page.
Where can I find your Privacy Statement, Disclaimer & Cookies?
Payments & Costs
What payment methods do you accept?
Answer: We accept bank transfer or cash.
What about bank fees?
Answer: Make sure to pay all of the fees and not share the costs with Accordion Doctor.
I chose ‘shared bank fee’ what now?
Answer: You need to make an additional payment before we ship your order.
How do I purchase a gift card?
How much does it cost to tune an accordion?
Answer: You can find price examples under Accordion Tuning.
Shipping & Contact
Do you ship internationally?
Answer: We ship world wide.
How much are the shipping costs?
Answer: You can find the shipping costs here or under menu ‘Shop’.
When will I receive my order?
Answer: Within Europe it usually takes a couple of days and outside Europe up to two weeks.
How can I contact Accordion Doctor?
Answer: You can use our contact form or send an email to: monika [ at ] accordion-doctor.com
Where are you located?
Answer: Bolkruidstraat 1, 1313KE Almere, The Netherlands.
Do you have a physical shop?
Answer: You are always welcome to our workshop in Almere, The Netherlands.